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How we rank the tours in the guide

What gives visitors to the Topocoro reservoir the best experience comes first: good reviews, quick responses, bookings honored and complete listings with secure payment through the guide.

is the most a featured tour can be boosted, always labeled
15%
minimum quality points to receive that boost
40/100
of completed bookings count toward the score
90days
how often the score is recalculated
1h

What counts and how much it weighs

  • Reviews from verified visits30 ptsAverage star rating adjusted for volume: a single 5-star review doesn't weigh the same as forty. Only reviews from completed bookings count.
  • Response and reliability25 ptsHow quickly the provider handles each booking it receives, how many requests it accepts and how few it cancels. Weather cancellations don't count against it.
  • Complete listing and online booking20 ptsReal photos, a clear description, a published price, booking with payment through the guide and a flexible cancellation policy.
  • Recent bookings15 ptsBookings completed in the last 90 days.
  • Boost for new businesses10 ptsA temporary push in the first weeks so newcomers can get their first reviews.

Points out of 100. The score is recalculated every hour.

Paid placement is labeled and doesn't buy first place

  • A boost of at most 15%A featured tour only moves up if its score is already above 40 out of 100, and it always carries the "Featured" label.
  • We feature tours, not businessesVisitors choose the experience. Sponsorship spaces are separate and labeled "Sponsored".
  • Everything inside the guideVisitors book and talk only with our team: that's how the refund guarantee and verified reviews work.

Businesses that take customers out of the guide move down

Each business can submit its side of the story, and the team reviews it before upholding the penalty.

  1. 1WarningAfter 2 no-show reports that the visitor disputes within 90 days. Ranking −15%.
  2. 2Reduced visibilityAfter 3 reports, or one confirmed report of charging outside the guide. Ranking −50% and no paid boost.
  3. 3Temporary suspensionFor repeat offenses. The listing doesn't appear for 30 days.
  4. 4Listing removedIn serious cases.

Questions about how the guide ranks tours

Can a provider pay to be listed first?

Not entirely. A featured tour gets at most a 15% boost, and only if it already has a minimum quality score. A tour with bad reviews or a provider that cancels doesn't move up by paying, and paid placement is always labeled "Featured".

Why don't I always see the same order?

The score is recalculated every hour with the latest reviews, responses and bookings. Also, so that a single provider doesn't take up the whole first row, its second tour counts a little less.

What if a business asks me to pay outside the guide?

Tell us in the chat or report it from your booking. Paying outside the guide leaves you without the refund guarantee and without your booking's protection, and the provider is penalized.

Are negative reviews deleted?

No. We publish positive and negative reviews alike. We only remove those that break the review policy (in Spanish).

Didn't find your answer?

Write to us in the chat and the guide's team will answer you in English.

Tours ranked by what really matters

Verified reviews, provider responsiveness and complete listings: compare and book with secure payment.

See tours at the reservoirList my tours (in Spanish)